Author Topic: Awesome SERVICE  (Read 829 times)

Offline Double0-12

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Awesome SERVICE
« on: November 14, 2013, 04:23:28 PM »
It seems like quality service is hard to find.  I heard a while ago that when a person has a bad customer service experience they tell 5-10 people about it, compared to telling 1-2 when they have good service.  I recently had my new (to me) Forester worked on at Russ Garage.  They went above and beyond to fix my car while saving me money at the same time.  When I got the car back there was a new noise (minor) so I dropped it off and they not only fixed it, but gave me a complementary oil change for my trouble.   I hope sharing that doesn't set the expectation that they would do the same for everyone, but I certainly appreciated it.  Finally, they were nice enough to share their honest opinion about my ugly wheels.  ;D  Based on other reviews and my own experience there is no other place I'll be taking this car.  Keep up the amazing work!

Offline kevinmfb

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  • 09 OBP WRX Hatch
Re: Awesome SERVICE
« Reply #1 on: November 14, 2013, 05:09:51 PM »
I'd post this in the review section for all to see.

Offline Double0-12

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Re: Awesome SERVICE
« Reply #2 on: November 15, 2013, 12:24:29 PM »
Will do!